Privacy policy

Last updated: 12/8/2025

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At Everyessence Pty Ltd (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when using our website. By using our site, you consent to the terms described in this policy.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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1. Information We Collect

We may collect personal information when you:

• Create an account or place an order.

• Contact us with a query or request.

• Subscribe to our mailing list or promotions.

• Participate in competitions, surveys, or promotions.

• Request a quote or product information.

This may include your:

• Name, address, phone number, and email.

• Payment information (processed securely via Stripe or PayPal – we do not store full credit card details).

• Order history and preferences.

• Information about gift recipients for order fulfilment (not used for marketing).

We may also collect non-identifiable information such as browser type, device details, and site usage data via cookies and tracking technologies.

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2. How We Use Your Information

We use your information to:

• Process and fulfil your orders.

• Respond to your enquiries and provide customer support.

• Personalise your shopping experience.

• Send updates, offers, and promotions (if you have opted in).

• Conduct research, analytics, and website improvements.

• Comply with legal obligations.

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3. How We Protect Your Information

• All personal data is stored on secure servers with restricted access.

• Sensitive payment data is transmitted using Secure Socket Layer (SSL) encryption.

• Payment processing is handled via Stripe and PayPal, which meet PCI DSS compliance standards.

• We take reasonable measures to protect against loss, misuse, or unauthorised access.

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4. Cookies & Tracking Technologies

We use cookies to:

• Remember your shopping cart and preferences.

• Improve website functionality and performance.

• Analyse traffic and user behaviour via tools such as Google Analytics.

You can disable cookies through your browser settings, but this may affect your experience on our website.

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5. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

• Service providers (e.g., IT support, payment processors, couriers) under confidentiality agreements.

• Marketing platforms (e.g., Google, Facebook, Instagram) for advertising, if you have consented.

• Legal authorities when required by law.

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6. Access, Correction & Deletion

You may request to access, update, or delete your personal information by contacting us via the details below. We may retain transaction records where legally required.

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7. Marketing & Opt-Out

If you have opted in to receive marketing, you may unsubscribe at any time by:

• Clicking “unsubscribe” in our emails.

• Logging into your account to update preferences.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

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10. Contact Us

If you have questions about our Privacy Policy or how your data is handled, please contact us.