Shipping & Returns Policy

At Everyessence, we are committed to delivering your order promptly and ensuring your shopping experience is smooth and worry-free.

1. Shipping Policy

Processing Times

• Orders are processed within 1–2 business days after payment is received.

• Processing times may be longer during peak periods, sales events, or public holidays.

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Shipping Methods & Delivery Times

• We ship Australia-wide using trusted courier and postal services.

• Estimated delivery times:

  • Metro areas: 3–7 business days

  • Regional areas: 5–10 business days

• Express shipping may be available at an additional cost.

• Delivery times are estimates only and may vary due to factors beyond our control.

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Shipping Costs

• Calculated at checkout based on your location and shipping method.

• Free shipping may apply for orders over a specified amount, as advertised on our website.

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Order Tracking

• Once dispatched, you will receive an email with tracking details to monitor your delivery.

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Delays & Delivery Issues

• We are not responsible for delays caused by courier services, weather, or unforeseen circumstances.

• If your order is significantly delayed, please contact us so we can assist in tracking it.

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Lost or Damaged Parcels

• Please contact us within 7 days of receiving your order (or expected delivery date) if your parcel is lost or damaged.

• We will investigate with the courier and arrange a suitable resolution.

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2. Returns & Refunds Policy

We take great care to ensure that your order arrives in perfect condition. If there is an issue with your order, we will work to resolve it promptly.

Eligibility for Returns
We accept returns only if:

• The product is faulty, damaged, or not as described.

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How to Request a Return

• Contact us at [your email] within 7 days of receiving your order.

• Provide your order number, a description of the issue, and photos (if applicable).

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Return Conditions

• Returned items must be in original condition, unused, and in their original packaging where possible.

• We will cover return shipping costs for approved faulty or incorrect items.

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Refunds

• Once your return is approved and received, refunds will be processed to your original payment method within 5–10 business days.

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Exclusions

• We do not offer refunds or exchanges for change of mind purchases.

• Clearance or sale items are final sale unless faulty.